Yureka Tea Return / Refund Policy
At Yureka Tea, we are committed to providing you with the freshest and finest tea experience. Due to the perishable nature of our products and for quality control standards, we have specific policies regarding returns and refunds.
1. Non-Returnable Items
We generally **do not accept returns or exchanges for opened or consumed tea products**. Once a product leaves our facility, we cannot guarantee its storage or quality, and therefore cannot restock it.
2. Eligibility for Refund or Replacement (Damaged/Incorrect Goods)
You are eligible for a **full refund or replacement** if you receive a product that is:
- Damaged: The packaging or product is visibly damaged upon arrival.
- Incorrect: The item received is not the product you ordered.
- Quality Issue (Pre-shipment): There is a demonstrable quality issue inherent to the tea itself, not caused by shipping or storage after delivery.
3. How to Request a Refund/Replacement
- Contact Us Immediately: You must contact us at **[Your Customer Service Email]** or **[Your Phone Number]** **within 7 days** of receiving your order.
- Provide Proof: You must provide your order number and clear photographic evidence of the damage or incorrect item.
- Review: Our team will review the claim. If approved, we will process a replacement shipment or a refund to your original method of payment.
4. Cancellations
Orders can only be canceled if they have **not yet been processed for shipping**. Please contact us as soon as possible if you wish to cancel an order.
